Customer Support

To place an order, customers must first log in or have an active Tradeasia account. Once logged in, you can submit a Request for Quotation (RFQ) through the Contact Us page. After the quotation is confirmed, our sales team will assist you with the order process. For account or login assistance, please contact us at contact@chemtradeasia.com or (+62) 877-6100-1633.

After placing your order, you’ll receive a confirmation email within 24 36 hours. Order status updates are provided directly by your assigned sales representative via email or WhatsApp.

If you prefer direct assistance, feel free to reach out to us at contact@chemtradeasia.com or (+62) 877-6100-1633.

Once your order is dispatched, we’ll generate your invoice based on your selected communication preferences. If you’ve opted for electronic billing, this will be sent to your inbox automatically.

Once the delivery has been executed, our sales team will process the documents, including Bill of Lading, and we will send it to your registered email. For orders shipped using your chosen logistics provider, please get in touch directly with the carrier or your third-party billing company to retrieve the document.

Each cancellation request is assessed individually, based on the order’s current processing stage and eligibility.

If you need to cancel your order, please contact our Customer Support Team as early as possible via email to contact@chemtradeasia.com or (+62) 877-6100-1633. We’ll help find the most appropriate resolution for your case.

Once we receive your order, a confirmation email will be sent within 36 hours. This message includes your Purchase Order number (PO#), unit price, payment term, incoterm, the list of the ordered products, and your remarks/notes. Shipment schedule will be informed afterwards. Please review this information carefully and contact us immediately if anything looks incorrect.